Job: Mindline Volunteer Telephone Counsellor

Job type
Expiry date

Job details

  • Voluntary (expenses paid)
  • 1 x 3 hour slot each week for 18 months
  • Greenwich Mental Health Services, Ormiston Road

The Mindline Telephone Counselling Service in Greenwich has been supporting people for approximately 35 years. The service aims to reduce risk to people in crisis, to strengthen people’s ability to manage emotional difficulties & mental distress, and to seek to prevent people being admitted to hospital. It is highly valued in the community both by those that use the service and those who signpost people to this support.

This important role will work under the support and guidance of our dedicated Mindline coordinator to provide telephone support to those who ring the service. You will provide support to callers and where needed signpost to more appropriate services to meet their needs.

We offer a comprehensive 6-week training programme (held as 3 hour weekly sessions), on-going line management from the Mindline coordinator and group clinical supervision with our clinical leads.

In turn, we ask that our volunteer telephone counsellors commit to the initial training programme and undertake a period of shadowing with more experienced telephone counsellors before being able to take on the role with confidence. We then ask that you commit to a minimum of one 3-hour session each week.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

For an informal chat about this role please call Ali on 020 8853 2395

To apply, please send a completed Volunteer Application Form to:

Closing date:

9:00am on Friday 4th October 2019


From the week commencing 7th October 2019