Dementia Training

Dementia Skills Training

Mind care Dementia training will provide the knowledge and skills to offer the best possible support to a person living with dementia. MindCare currently offers four full day courses for professionals or people interested in learning more about dementia.

These courses are endorsed by ‘Skills for Care’ and align with the ‘Dementia training standards framework’ as well as the care certificate. We are currently commissioned to deliver these in Lewisham and Bromley and for people living and working in these boroughs, it is FREE to attend. There is also an option to commission this training. If your organisation is interested in providing some training in dementia skills, please get in touch with the team using the form below.

The Dementia Skills Team have provided training to over 2,500 individuals and over 140 organisations including:

  • Local Authorities in Bromley, Lewisham and Wandsworth
  • NHS Health Innovation Network
  • Care homes and agencies across South London
  • Charities, voluntary and community organisations
  • Extra Care Housing schemes
  • Institute of Psychiatry in Birmingham
  • Metropolitan Police
  • NHS hospitals

The following courses are available to people who live or work in Bromley and Lewisham with the exception of Relationship Focussed Support, which is currently only available in Lewisham. To book onto a course, please complete the contact form below, clearly stating which course(s) you are interested in.

Dementia Skills Courses

  • Understanding Dementia (available in Bromley and Lewisham)

    Course Outline


    To give a comprehensive overview of dementia and the impact on the person living with dementia, leading to improved care and support.


    1. Talk about stereotyping and its effect on a person with dementia (including individuality and person centred care).
    2. Recognise the different causes of dementia and the signs and symptoms of dementia through group work (assesses current knowledge and dispels misconceptions).
    3. Experience what it might be like to have a dementia.
    4. Understand how the memory works to enable participants to understand the reality of a person living with a dementia.
    5. Understand the effects of dementia on the brain and behaviour and how this can impact on an individual’s ability to communicate.
    6. Review our own basic needs and the impact losing these has on us as a person.
    7. Discuss the person’s reality and how understanding our own needs can help us to recognise the reasons or meaning and emotions behind certain behaviours and words people use.
    8. Think about how small changes to the environment can increase support and independence of a person living with a dementia.
    9. Recognise that all behaviour is communication.
    10. Create dementia friends.


    1. An increased understanding of the impact of dementia on the people in their care.
    2. Knowledge of the small changes that can be made to support a person in their own environment.
    3. Better understanding of what a person may be communicating through their words and how appropriate responses can enhance wellbeing.
    4. Increased understanding of how it feels to live with dementia enhancing their ability to empathise with the person living with dementia.
    5. Understanding of the needs of a person living with a dementia.
    6. Increase job satisfaction through a better knowledge of the impact of dementia
    7. Enhanced support and improved wellbeing for the person living with dementia.
    8. Reduction in work related stress through improved understanding and communication.
    9. Increased numbers of dementia friends.
  • Successful Communication in Dementia Care (available in Bromley and Lewisham)

    Course Outline


    To consider the difficulties facing people living with a dementia when communicating and to develop more effective person centred communication skills.


    1. Provide information about how we communicate with each other and the importance of good communication.
    2. Understand how reminiscence can enhance communication.
    3. Understand how the memory works in relation to communication in dementia care.
    4. Show how people react to certain situations and that a person with dementia reacts in the same way as a person without dementia.
    5. Show how a person’s life history and personality impacts on their communication.
    6. Experience what it feels like to have communication difficulties.
    7. Discuss the barriers to effective communication, including cultural differences, accents, dialects and words.
    8. Understand how changing our communication techniques can change the behaviour of the other person.
    9. Show how a person expresses their emotions through their behaviour.
    10. Understand that all behaviour is communication.
    11. Consider ways to communicate more effectively with the person who has a dementia based on a person centred approach acknowledging feelings and making use of life history.


    1. Understand the difficulties faced by a person with dementia when trying to communicate.
    2. More effective communication with a person who has a dementia
    3. Understand the needs of the person with a dementia leading to their needs being more appropriately met.
    4. Understand what the person says is not necessarily what they mean.
    5. Increase in job satisfaction among staff.
    6. Reduction in staff stress levels.
  • Behaviours We Find Difficult in Dementia Care (available in Bromley and Lewisham)

    Course Outline


    To show that people react to situations based on emotions and what is socially acceptable, and how this becomes compromised in dementia giving rise to behaviours that are more difficult to understand.


    1. Define behaviours that we, as care providers, find challenging.
    2. Show how people react in a given situation and how this can be different for each person.
    3. Highlight how a person’s ability to logic and reason can be compromised by their emotions.
    4. Discuss the impact of dementia on a person’s ability to use logic and reason.
    5. Highlight that people with dementia will act on their emotions when their ability to logic and reason is damaged.
    6. Show the impact of dementia on the memory to begin to understand a person’s behaviour in the context of their reality.
    7. Understand what happens when we lose our temper and the triggers that lead to this behaviour.
    8. Develop more positive responses and approaches to care by understanding how dementia might impact on behaviour, and what triggers certain reactions in people.
    9. Understand what a person with dementia means does not always relate to what they say but can be understood through their behaviour.
    10. Understand that all behaviour is communication.
    11. Develop strategies and approaches that more appropriately meet the needs of the person with dementia.


    1. Greater understanding of the causes of behaviours course participants may find difficult.
    2. Needs of the person living with dementia more appropriately met.
    3. Decrease in the distress for the person living with a dementia
    4. Reduction in behaviours that are difficult for staff.
    5. Reduction in staff stress.
  • Relationship Focused Support (available in Lewisham)

    Course Outline


    To illustrate person centred care based on the work of Tom Kitwood, enabling a more holistic approach to the care of a person living with a dementia.


    • Discuss how I know I matter and why it’s important for everyone’s wellbeing.
    • Understand person centred care, focusing on Kitwood’s ideas regarding a new culture of care relating to Dementia.
    • Understand the difference between the old culture of care and the new culture.
    • Understand the principle of culture change in dementia care.
    • Show how words we use can have a negative impact on a person living with dementia.
    • How highlighting strengths can have a positive effect on the wellbeing of a person with a dementia.
    • Discuss what’s important to participants as individuals and the impact on them if this was not respected.
    • Increase understanding of the perspective of a person who has a dementia’.
    • To create empathy by reflecting on our own personality and life history and how these relate to a person who has a dementia.
    • Reflect on person-centred practice in the work place.
    • Consider how we can best meet the needs of a person with dementia.


    1. Understand what happens to a person’s wellbeing if they believe they don’t matter and are inadvertently deskilled.
    2. Understand current practice in dementia care.
    3. Understand person centred care.
    4. Understand the impact of our life history and biography on us as people and the need to understand this in relation to the person with a dementia.
    5. Increase in participants understanding of the needs of individuals.
    6. Create empathy, generating improved care for the person who has a dementia.
    7. Increased job satisfaction.
    8. Reduction in care worker stress.
  • Bespoke Training

    Please use the contact form to get in touch.

Book Onto a Course

To book onto a course, please complete the contact form, clearly stating which course(s) you are interested in.

Book a Course

“I work in a weekly group on a stroke ward and feel that people with dementia are often dismissed. So now I feel I can include dementia patients in the group.”

Representative from a health charity on 'Successful Communication in Dementia"

“I now understand that it is not dementia that causes challenging behaviour but the impact dementia has on the person’s ability to reason and be logical”

Care Worker on 'Bevaiours We Find Difficult in Dementia Care'

"The course was excellent. Detailed information on the nature of dementia. Particularly appreciated the way the lived experience of people with dementia was portrayed. It will revolutionise my ability to communicate with people with dementia.”

Care Manager on 'Understanding Dementia'

“I now recognise the importance of making sure I use positive body language and adjust my tone of voice when necessary, in order to communicate more effectively.”

A care agency Care Worker on 'Successful Communication in Dementia'

“I can honestly say this is one of the most informative training sessions that I have attended.”

A staff member at Bromley Council Social Care Team on 'Understanding Dementia'

“Overall the staff have really enjoyed and appreciated their training. They feel the focus on the experience of the patients is crucial and have had nothing but praise for the sessions. They are able to translate this into the caring environment which has proved invaluable.”

Manager at a hospital on 'Relationship Focussed Support'

“Best dementia course I’ve been on.”

Care worker on 'Understanding Dementia'

“A really good session. The activities and videos linked in well with the messages of the session. Discussions and case studies also helped to consolidate information.”

Community Activity Centre Volunteer on 'Successful Communication in Dementia'