Dementia Training

Dementia Skills Training

MindCare Dementia training provides the knowledge and skills to offer the best possible support to a person living with dementia. MindCare currently offers four full-day courses for professionals or those interested in learning more about dementia.

"Revolutionised my ability to communicate with people with dementia."

Care manager

The MindCare Dementia Skills training courses are endorsed by Skills for Care and Skills for Health, and align with the Dementia Training Standards Framework as well as the Care Certificate. We are currently commissioned to deliver the courses in Lewisham and Bromley. For people living and working in these boroughs, the courses are FREE to attend.

There is also an option to commission this training. If your organisation is interested in providing staff with training in dementia skills, please get in touch with the team using the form below.

The Dementia Skills Team has provided training to more than 2,500 individuals and over 140 organisations, including:

  • Local Authorities in Bromley, Lewisham and Wandsworth
  • NHS Health Innovation Network
  • Care homes and agencies across South London
  • Charities, voluntary and community organisations
  • Extra Care Housing schemes
  • Institute of Psychiatry in Birmingham
  • Metropolitan Police
  • NHS hospitals

The following courses are available to people who live or work in Bromley and Lewisham with the exception of Relationship Focused Support, which is currently only available in Lewisham. To make an enquiry about a course, please complete the contact form below, clearly stating which course(s) you are interested in.

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Dementia Skills Courses

  • Understanding Dementia

    Course Outline

    Duration

    One-day, 9.30am – 4.30pm

    Aim

    The aim of the course is to deliver an overview of dementia and the impact on the person living with a dementia, leading to improved care and support.

    Objectives 

    • Provide an opportunity to talk about stereotyping and its effect on a person with dementia (including individuality and person-centred care).
    • Provide an opportunity to recognise the different causes of dementia and the signs and symptoms of dementia (assesses current knowledge and dispels misconceptions).
    • Provide opportunities throughout the day to experience what it might be like to live with dementia.
    • Provide an opportunity to understand how the memory works, enabling participants to understand the reality of a person living with a dementia.
    • Provide an opportunity to look at the effects of dementia on the brain and behaviour and how this can impact on an individual’s ability to communicate.
    • Provide an opportunity to review our own basic needs and the impact losing these has on us as a person.
    • Provide an opportunity to discuss the person’s reality and how understanding our own needs can help us to recognise the reasons or meaning and emotions behind certain behaviours and words people use.
    • Provide an opportunity to think about how small changes to the environment can increase support and independence of a person living with a dementia.
    • To discuss the importance of validation in communication.
    • To begin to recognise that all behaviour is communication.

    Expected outcomes

    • Participants have an increased understanding of the impact of dementia on the people in their care.
    • Participants have knowledge of the small changes that can be made to support a person in their own environment.
    • Participants have a better understanding of what a person may be communicating through their words and how appropriate responses can enhance wellbeing.
    • Participants have an increased understanding of how it feels to live with dementia, enhancing their ability to empathise with the person living with dementia.
    • Participants have a better understanding of the needs of a person living with dementia.
    • Participants have a basic understanding of alternative communication techniques.
    • Increased job satisfaction through a better knowledge of the impact of dementia.
    • Enhanced support and improved wellbeing for the person living with dementia.
    • Reduction in work-related stress through improved understanding and communication.

    Here’s what participants have to say about the Understanding Dementia course

    “I feel I have lots of experience of working with people with dementia but this course has expanded my thinking significantly, equipped me with ways of understanding and supporting those with dementia AND supporting their caregivers – thank you.”

    LBB Care Manager Assistant

    “The training day was packed full of useful, real-life examples of conversations and scenarios that really deepened my understanding of how to support a person with dementia.”

    Sydenham Gardens volunteer

    “This session is a brilliant start to understanding dementia”

    Age UK Lewisham and Southwark

    Updated February 2022

    Endorsed by Skills for Care.

    Mapped to the Care Certificate and the Dementia Training Standards framework Health Education England.

  • Effective Communication in Dementia Care

    Course outline

    Duration

    One-day, 9.30am – 4.30pm

    Aims

    To consider the difficulties facing people with dementia when communicating and to develop more effective person-centred communication skills.

    Objectives

    To provide:

    • An opportunity to experience how it feels to receive instructions that are not understood.
    • An opportunity to discuss what is communication and why it is important to wellbeing, along with the elements of communication.
    • An opportunity to discuss specific communication difficulties for a person living with dementia.
    • An opportunity to understand ways in which un-met needs are expressed.
    • Recognition that all behaviour is communication.
    • More awareness of what it feels like to experience communication difficulties.
    • An understanding of the barriers to effective communication.
    • An opportunity to discuss the impact on communication when logic and reason are compromised.
    • An opportunity to partake in case scenarios to improve communication techniques.
    • An understanding of the importance of life history and reminiscence in supporting effective communication.

     Outcomes

    • Increased understanding of the difficulties faced by a person with dementia when trying to communicate.
    • Understanding of how it feels to be on the receiving end of poor communication.
    • More effective communication with a person who has a dementia through an approach that provides validation and supports wellbeing.
    • Understanding of the needs being expressed by the person through the words that they use.
    • Improved relationships between the care staff and the person living with dementia.
    • Increase in job satisfaction.

    Note: this course is designed to build on the learning from the Understanding Dementia course. It is recommended that the Understanding Dementia course is completed first.

    Updated March 2022

    Endorsed by Skills for Care.

    Mapped to the Care Certificate and the Dementia Training Standards framework Health Education England.

  • Interpreting Behaviours in Dementia Care

    Course outline

    Duration

    One-day, 9.30am – 4.30pm

    Aim

    To understand what a person living with dementia is communicating through the behaviours they display, and how the environment and the approach of others impacts on these behaviours.

     Objectives

    • Provide opportunities throughout the session to show how people react in a given situation and how this can be different for each person.
    • Provide an activity to highlight how a person’s ability to use logic and reason can be compromised by their emotions.
    • Provide an opportunity to discuss the impact of dementia on a person’s ability to use logic and reason.
    • Provide an opportunity to show how people react to their own emotions at any given time.
    • Provide an opportunity to understand what happens when we lose our temper and the triggers that lead to this behaviour.
    • Provide an opportunity to highlight that people with dementia will act on their emotions when their ability to use logic and reason is damaged.
    • Provide an opportunity to show the impact of dementia on the memory to begin to understand a person’s behaviour in the context of the person’s reality.
    • Provide an opportunity to show how different approaches can impact both positively and negatively on a person’s behaviour.
    • Provide an opportunity to experience what it feels like to be on the receiving end of care provision.
    • Provide an opportunity to understand that what a person with dementia means does not always relate to what they say but can be understood through their behaviour.
    • Provide an understanding that all behaviour is communication.
    • Begin to develop strategies and approaches that more appropriately meet the needs of the person.

    Expected outcomes

    • A greater understanding that all behaviour is communication.
    • A better understanding of how and why people react in different ways in certain situations.
    • The ability to recognise the impact of our own behaviour on the person living with dementia.
    • The ability to understand what a person is communicating through certain behaviours.
    • Greater understanding of the reasons for the behaviours they find difficult to interpret.
    • The needs of the person living with dementia more appropriately met.
    • Decrease in the distress for the person living with a dementia.
    • Improved wellbeing for the person living with dementia.
    • Reduction in behaviours that are difficult for staff and carers to understand.
    • Reduction in staff stress.

    Please note: this course is designed to build on the learning from the Understanding Dementia course. It is recommended that the Understanding Dementia course is completed first.

    Here’s what participants have to say about the Interpreting Behaviours in Dementia Care course

    “I attended the Interpreting Behaviour In Dementia Care course today run by Christine and assisted by Gill. I just wanted to thank you all for a really informative and helpful day’s training. I am hoping to put in practice all that I’ve learnt today.”

    “Helpful, thought-provoking and interactive.”  

    Updated March 2022

    Endorsed by Skills for Care.

    Mapped to the Care Certificate and the Dementia Training Standards framework Health Education England.

  • Relationship-Focused Dementia Care

    Course outline

    Duration

    One-day, 9.30am – 4.30pm

    Aim

    To illustrate person-centred care in the context of relationships based on the work of dementia pioneer Professor Tom Kitwood, enabling a more holistic approach to the care of a person living with a dementia.

    Objectives

    • Provide an opportunity to discuss how “I know I matter” and why it’s important for everyone’s wellbeing.
    • Provide an opportunity to understand person-centred care, focusing on Kitwood’s ideas regarding a new culture of care relating to dementia.
    • Explain principals of the NICE guidelines in dementia care.
    • Provide an opportunity to understand the difference between the old culture of care and the new culture, and the move towards relationship-focused support .
    • Provide an opportunity to show how words we use can have a negative impact on a person living with dementia.
    • Provide an opportunity to understand how highlighting strengths can have a positive effect on the wellbeing of a person with dementia.
    • Provide an opportunity to discuss what’s important to participants as individuals and the impact on them if this is not respected.
    • Increase understanding of the perspective of a person who has dementia.
    • Create empathy by reflecting on our own personality and life history and how these relate to a person who has a dementia.
    • Provide an opportunity to reflect on relationship-focused practice in the workplace.
    • To consider how we can best meet the needs of a person with dementia. 

    Expected outcomes

    • An understanding of what happens to a person’s wellbeing if they believe they don’t matter and are inadvertently deskilled.
    • Increased understanding regarding current practice in dementia care.
    • Increased understanding of relationship-focused support.
    • Increased understanding of the impact of our life history and biography on us as people and the need to understand this in relation to the person with dementia.
    • Increase in participants understanding of the needs of individuals.
    • The creation of empathy-generating improved care for the person who has dementia.
    • Increased job satisfaction.
    • Reduction in care worker stress.

    Note: this course is designed to build on the learning from the Understanding Dementia course. It is recommended that the Understanding Dementia course is completed first.

    Updated March 2022

    Endorsed by Skills for Care.

    Mapped to the Care Certificate and the Dementia Training Standards framework Health Education England.

  • Bespoke Training

    We can work with you to create bespoke training tailored to the specific needs of your organisation. We also offer the option of delivering our training in-person or virtually.

    Here’s what someone who used our bespoke training service had to say:

    ‘Thank you for your emails and the training plans. They look really good and are reflective of our conversations.”

    Please use the contact form below to let us know your training needs.

Enquire about a course

To make an enquiry about a course, please complete the contact form, clearly stating which course(s) you are interested in.

Make an enquiry

“I work in a weekly group on a stroke ward and feel that people with dementia are often dismissed. So now I feel I can include dementia patients in the group.”

Representative from a health charity on 'Successful Communication in Dementia"

“I now understand that it is not dementia that causes challenging behaviour but the impact dementia has on the person’s ability to reason and be logical”

Care Worker on 'Bevaiours We Find Difficult in Dementia Care'

"The course was excellent. Detailed information on the nature of dementia. Particularly appreciated the way the lived experience of people with dementia was portrayed. It will revolutionise my ability to communicate with people with dementia.”

Care Manager on 'Understanding Dementia'

“I now recognise the importance of making sure I use positive body language and adjust my tone of voice when necessary, in order to communicate more effectively.”

A care agency Care Worker on 'Successful Communication in Dementia'

“I can honestly say this is one of the most informative training sessions that I have attended.”

A staff member at Bromley Council Social Care Team on 'Understanding Dementia'

“Overall the staff have really enjoyed and appreciated their training. They feel the focus on the experience of the patients is crucial and have had nothing but praise for the sessions. They are able to translate this into the caring environment which has proved invaluable.”

Manager at a hospital on 'Relationship Focussed Support'

“Best dementia course I’ve been on.”

Care worker on 'Understanding Dementia'

“A really good session. The activities and videos linked in well with the messages of the session. Discussions and case studies also helped to consolidate information.”

Community Activity Centre Volunteer on 'Successful Communication in Dementia'