Understanding the difference that we make to people’s lives is of paramount importance to us, which is why we continuously ask for feedback from our service users and clients.
We use robust evaluation and monitoring systems to gather opinion and use feedback to improve services moving forwards.
Testimonials on our services can be seen on the service pages on this website and each year we create an annual review, which highlights some of our key achievements for the year. In the annual review you can find information on each service within BLG Mind, plus feedback from service users and statistics on the number of people who have benefited from an individual service.
Our annual report also indicates some of our accomplishments and presents a client story for each service, pinning down the support provided by that service and the difference made to individuals and families.
"I’ve learned so much about myself"Anon
“It has been eye-opening. I’ve learned so much about myself and have taken a different approach on life.”
“I was given the time I needed"Anon
“I was given the time I needed to restore/understand things.”
"It’s been a real lifeline for me."Anon
“I so look forward to the Arts and Crafts group. It’s been a real lifeline for me and has given me a social life again; friends to go out with after years of being stuck indoors.”